Account Information
Name, email, phone number (if provided), and other details you provide when creating an account.
Legal
SoundAdvice Privacy Policy
This Privacy Policy explains how SoundAdvice collects, uses, and protects your information when you use SongCheck, our website, events, checkout, mentor, submission, SMS, replay, experimental Studio beta, and related services.
Last updated May 26, 2026
Information We Collect
User Content
Text, audio, video, files, SongCheck submissions, contest submissions, event materials, feedback requests, comments, and other content you submit or share through SoundAdvice.
SongCheck, Event, Mentor, and Checkout Information
SongCheck orders, mentor interests, event registrations, attendance status, billing details, promotion code usage, payment status, and related checkout metadata.
Communications and SMS Consent
Messages you send to us, support requests, marketing preferences, SMS opt-in or opt-out status, consent language, consent source, and related timestamps.
Usage and Device Data
Information about how you interact with the site and services, including pages visited, features used, browser type, device type, IP address, operating system, and diagnostic data.
Location and Approximate Region
We may collect location information you provide directly or approximate location inferred from your device or IP address, where permitted by law.
How We Use Your Information
Providing the Service
To process SongCheck submissions, provide checkout, route mentor feedback, host uploaded content, deliver event access, provide replays, and operate SoundAdvice features.
Payments and Fulfillment
To create and reconcile Stripe checkout sessions, confirm attendance or access, apply eligible promotion codes, prevent duplicate registrations, and support refunds or customer service requests.
Improvement & Personalization
To understand user behavior, fix bugs, and tailor the app experience.
Communication
To send service messages, event updates, mentor or submission follow-ups, support responses, and marketing messages where you have opted in or where permitted by law.
Security & Protection
To detect and prevent fraudulent or harmful activity on the platform.
Aggregate Analytics
We may use anonymized and aggregated data for research or business insights.
How We Share Your Information
Service Providers
We may share information with vendors that help operate SoundAdvice, including hosting, storage, analytics, payments, email, SMS, security, customer support, CMS, and replay or media delivery providers.
Mentors, Event Partners, and Fulfillment Teams
When needed to provide a service you requested, we may share relevant SongCheck, submission, registration, attendance, or contact information with mentors, event partners, contractors, or team members supporting that service.
Payment Processing
Payment information is handled by Stripe and other payment providers. We receive payment status and related transaction metadata, but we do not store full card numbers on our servers.
Mobile Opt-In Data
Mobile opt-in data and consent will not be sold or shared with third parties or affiliates for marketing purposes.
Legal Obligations
If required by law, court order, or to protect SoundAdvice or its users.
Business Transfers
In the event of a merger, acquisition, or sale of assets.
With Your Consent
We may share information with your permission for other purposes.
Your Choices
Account Settings
Update or delete certain account information within your settings.
Marketing and SMS Opt-Out
You may opt out of marketing emails by using available unsubscribe tools or contacting us. For SMS, reply STOP to cancel and HELP for help. Message and data rates may apply.
Deletion
You may request deletion of your data, although we might retain some information as required by law or for legitimate business purposes.
Uploaded Content
You may ask us to remove uploaded content you submitted, subject to reasonable retention needed for legal, payment, security, dispute, backup, or service-operation purposes.
Contact Us
If you have questions about this Privacy Policy, please contact us at info@soundadvice.club.